Refund policy

Returns & Refunds

Each Hard Ridge Co. item is made to order specifically for you. Because of this, we do not accept returns or exchanges for buyer’s remorse, incorrect size selection, or change of mind. Please review product details and sizing information carefully before ordering.

If your item arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 30 days of receiving your order. Include your order number and clear photos of the issue so we can review it and, when appropriate, arrange a replacement or refund.

Order Cancellations

Orders enter production quickly. Once an order has entered fulfillment, it cannot be changed or canceled. If you need to request a change or cancellation, contact us as soon as possible. We cannot guarantee that an order can be stopped once it has been submitted for fulfillment.

Lost or Incorrect Deliveries

If your order appears to be lost in transit or there is a problem with delivery, please contact us so we can review the shipment. Customers are responsible for providing a complete and accurate shipping address at checkout.

Hard Ridge Co. reserves the right to review return, replacement, and refund requests on a case-by-case basis.