Shipping policy

Shipping Policy

All Hard Ridge Co. products are made to order. Please allow time for your order to be produced before it ships.

Production & Fulfillment
Most orders are fulfilled within 2–5 business days. During holidays or periods of high demand, fulfillment may take longer.

Shipping
Shipping rates and available delivery options are calculated and displayed at checkout. Delivery times vary depending on the destination and shipping method selected.

Tracking
Once your order ships, tracking information will be provided when available. Please allow time for the carrier to update tracking information after your order leaves the fulfillment facility.

Incorrect Addresses
Customers are responsible for providing a complete and accurate shipping address. Please contact us as soon as possible if you notice an error. Once an order has entered fulfillment or shipped, we may not be able to change the address.

Lost or Damaged Packages
If your order arrives damaged or appears to be lost in transit, contact us at support@hardridgeco.com with your order number and details of the issue so we can help.

International Orders
International customers may be responsible for customs duties, taxes, or other import fees charged by their country. These charges are not included in the product or shipping price unless otherwise stated at checkout.

Questions about your order? Contact us at support@hardridgeco.com.